While many businesses considered going digital, the pandemic has largely acted as an accelerator. Businesses have moved operations remotely, with 43% of US employees working some or all of the time off-site.
However, many are facing major disruptions due to unpredictable and forced adoption of remote work, as they have to scale quickly to meet customer demands and a decentralized workforce. Here’s how is bringing digital transformation into overdrive.
Many businesses are now realizing that investing in digital transformation is no longer just an option; It is vital for survival.
While it typically takes months or even years to adopt digital—or move to remote working situations—businesses of all sizes have been thrust into digital transformation, whether they planned for it or not.
Businesses must create contingency plans and strive to innovate continuously to improve customer experiences and ensure steady growth.
As remote working and improved social practices are imposed upon us, digital transformation is the solution to the changed employee and customer expectations across all industries.
The New Digital Normal
In the new normal, digital will rule as the world operates with significantly less physical contact. To keep up with remote work, companies need to modernize the old, highly technical stack. Businesses and equip yourself with a digital toolbox that facilitates communication, scheduling, project management, file sharing and storage to drive success.
Cloud infrastructure and apps.
Remote work is largely enabled by apps like Teams, Slack or Chanty for cloud infrastructure and messaging. You’ll need a platform for your calls and digital meetings such as Hangouts, Zoom or Skype for video calls. What would you do for the contract? Set it up – FormstackSign, HelloSign, or DocuSign to close contracts digitally.
For companies that haven’t already established a system for digital work, this can be a huge change to operations and can significantly disrupt, and even halt, workflows. Is.
It is essential that you make your solutions easy to use and easy to understand and adopt. Help your team with any technical skills needed—and use platforms and apps so that even non-tech savvy users can learn and adapt quickly.
Use simple, practical solutions so your organization can scale quickly to meet the demands of the remote workforce and changing customer behavior.
Some of the key digital transformation steps include moving all paper processes to digital, automating workflows, and digitizing each and every customer and supplier interaction.
For example, business leaders looking to transition back to physical offices are monitoring coronavirus cases in their organizations with digital self-declaration forms. Healthcare workers are using online forms and routing to streamline the massive increase in -related requests, prioritizing those most at risk, and routing them to the appropriate people for triage. Huh.
Higher education administrations are using digital surveys to gather students’ concerns over changes in distance learning and are implementing that feedback to plan for the upcoming school year.
Businesses are also reevaluating what essential travel is and what can be accomplished through virtual meetings. In exchange for annual in-person conferences used as touchpoints and opportunities for networking and new business, companies must connect virtually.
change in customer expectations
Unfortunately, organizations that refuse to digitize or believe they can “switch back to normal” once the crisis is over will be left in the dust. Companies that have invested in automation and moving work to the cloud are meeting the needs of touchless, digital customers and will eventually earn trust and loyalty beyond the pandemic.
Conversely, businesses that require in-person transactions will lose out to competitors that are making it easier for customers to transact digitally from anywhere.
Fewer customer contacts in person are significantly impacting brick-and-mortar businesses. CNBC shared that retailers expect an eventual shift to e-commerce, which means brick-and-mortar stores must prepare for potentially continued lower foot traffic.
But retailers are not alone. Businesses from all sectors, from healthcare to retail, must invest in digital, contactless experiences or services to continue connecting with customers. Smart restaurants offering take-out and delivery.
Healthcare organizations are turning to telehealth and virtual counseling. They are doing what it takes to respond rapidly to changing business conditions and increased operations.